Deletion is permanent. You will lose access to the account, private records and supported account preferences. This is different from logging out or uninstalling the app.
1. Before you delete
- Review any personal records you still need.
- Complete or communicate about outstanding shared balances where appropriate.
- Understand that other participants may need shared ledger history to preserve their own records.
- Cancel any future external service associated with SplitPi if one is introduced; current SplitPi account deletion does not cancel unrelated third-party services.
2. Delete inside SplitPi
- Sign in to the account you want to delete.
- Open your avatar and go to Profile.
- Expand Settings.
- Select Delete account and data.
- Read the warning, type DELETE, and confirm.
The authenticated request starts account deletion and clears supported local authentication data when completed.
3. Request deletion without the app
Email Slytlabs from the email address associated with your SplitPi account. If the account uses a phone number, include the complete number with country code. Do not send your password, OTP, access token or refresh token.
Destination: support@slytlabs.com
Slytlabs may ask for reasonable verification to prevent someone else from deleting your account. Verification will not ask for your password or OTP.
4. Information deleted or disconnected
- Account profile identifiers, including supported name, email and phone associations.
- Authentication sessions and refresh tokens.
- Push-notification device tokens.
- Private feedback associated only with the deleted account.
- Private personal expenses that do not affect another participant.
- Individual daily records that do not affect another participant.
- Supported local authentication data, preferences and drafts when deletion is completed in the app.
- Membership links and private account settings where they are not required to preserve another user’s record.
5. Information that may remain
Deletion must also respect the legitimate records of people who shared expenses, groups, debts or business transactions with you.
- Shared ledger entries: may remain for other participants, but your direct identity is removed or anonymized.
- Group continuity: a group you own may be transferred to an eligible active member before your account is removed.
- Backups and logs: limited backup, security and operational records may remain temporarily until ordinary expiration.
- Legal or safety records: limited information may be retained where required for fraud prevention, legal compliance, disputes or protection of users.
Retained information is not used to reactivate the deleted account or for advertising.
6. Processing time
In-app deletion is processed as part of the authenticated request. Email requests are reviewed as soon as reasonably possible and normally within 30 days after sufficient account verification. Backup copies may expire later according to normal backup cycles.
If a request cannot be completed, Slytlabs will explain the reason and any additional step reasonably required.
7. After deletion
You will be logged out and should no longer be able to use the deleted account. A later sign-up with the same email or phone number creates a new account and does not restore deleted private records.
8. Questions or problems
If the in-app deletion action fails, include the error message, app version and approximate time in a message to support@slytlabs.com. Never include passwords, OTPs or authentication tokens.
Read the complete SplitPi Privacy Policy for information about collection, sharing, permissions, security and user choices.